Frequently Asked Questions About Best Buy Brookfield
How do I check product availability at the Brookfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Brookfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Brookfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Brookfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(2113 reviews)
Anthony F
October 16, 2019
5 out of 5
Guy walked me around the store and helped me find exactly what I needed for the price I wanted didn't try to push me to buy other things
longjohn x
October 14, 2019
5 out of 5
Friendly people
Ryan V
October 09, 2019
5 out of 5
Staff is very helpful and knowledgeable
Jeff S
October 08, 2019
1 out of 5
Customer service....what service?
Response from Best Buy
October 09, 2019
Hi Jeff, Best Buy values your feedback. Providing exceptional customer service is a cornerstone of Best Buy, and we are concerned to hear your experience didn't reflect that. We strive to improve in all areas of our store, and welcome insights from our customers to help to help us grow. If you have time, please e-mail Ryan at ReviewSupport@bestbuy.com with any additional details you can provide. We always want our customer's voice to be heard. Thank you for shopping at Best Buy.
Sincerely,
-Ryan
Best Buy Support