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Best Buy Brookfield Outlet

12575 W Capitol Dr
Brookfield, WI 53005
(262) 693-4180

Specialty Shops and Services

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Recent Reviews

3.6
(54 reviews)
Mar R
September 01, 2024
1 out of 5
Bought a product and after i got home and opened the product, it didn't have the TV stand. Called the store and we're zero help, and said I had to drive back, which is over 1 hour away to obtain the stand... customer service is dead
Response from Best Buy Outlet - Brookfield
September 01, 2024
Hi there, Mar. Thank you for sharing your experience with us on Google. We sincerely apologize for not meeting the level of service we strive to provide. Your feedback is important to us, and I will ensure it is reported and documented at the corporate level. To address your concerns directly, please connect with us through a private message on one of our social media platforms listed below. In your message, kindly include your full name, phone number, and email, along with the conversation number 64147801. Additionally, please mention that this message is "In regards to my Google review" to help us quickly identify and assist you. - Facebook: http://facebook.com/BestBuy - Twitter/X: http://Twitter.com/BestBuySupport - Instagram: http://instagram.com/Bestbuy Thank you for bringing this to our attention. Best regards, ^Magee
Ghaith J
August 17, 2024
5 out of 5
Fast unloading
Stephanie
July 19, 2024
1 out of 5
Bought an air conditioner because it was HOT. They bring it out upside down!! Really??? 24 hours later, after the oil drained BACK into the condenser when I stored it correctly I was able to use it. Mentioned my dilemma to the associate when I purchased an extension cord the next day. The cashier couldn't have cared less. I will NOT return.
Response from Best Buy Outlet - Brookfield
July 19, 2024
Hi, Stephanie, Thank you for bringing this to our attention. This is not the service that we aim to provide. With the recent high temperatures, I share your frustration with waiting for the refrigerant system to settle before use. Please send a DM with your full name, phone number, email address, this Google Review and the location that this took place to one of the following so that we can look into this further: Facebook (facebook.com/BestBuy) Twitter/X (twitter.com/BestBuySupport) Instagram (instagram.com/BestBuy) Kindly, ^Tina
Jamie B
July 04, 2024
3 out of 5
Not a lot of selection. Good place to buy appliances, but nothing else🤷‍♂️
Response from Best Buy Outlet - Brookfield
July 05, 2024
Hello Jamie, Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We’d like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with “This is in regard to my Google review” and share your full name, email, and phone number. Thanks, ^Vanessa

About Best Buy Brookfield Outlet

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