Best Buy Burlington

Dear Brandon, Our location always wants our customers to voice feedback on their recent visit, so we thank you for sharing yours. While we're enthused to hear you enjoy our product selection, we're concerned to discover two parts of your experience could've been more satisfying. We always appreciate the opportunity to address our customer's concerns at the moment. Therefore, I encourage you to inform our store's leadership at the moment so we can evaluate our assistance. While you're speaking with our leadership, we'll be more than happy to inform you of our promotions and special offers that help customers save money. Our Best Buy Deals of the Day, Top Deals, Flash Sales, and last but not least, admired Price Match Guarantee, are in place to provide customers peace of mind that we won't be beat on price. For more information on these offers, we encourage you to visit BestBuy.com. If you have any further insight or questions, feel free to send us an email to ReviewSupport@bestbuy.com. Thanks again for your feedback and we hope to see you again soon. Kind Regards, Bri Best Buy Support

Debbi, Thank you for your valuable feedback and for shopping with us for your home theater endeavors. I know how disappointing it can be when you feel a return time frame seems too short. While we always strive to take care of our customer's return and exchange transactions to the best of our ability, our leaders are trained to talk about what's possible with you to determine if an exception can be made. For transparency, our 15-day policy applies to My Best Buy members, while we offer up to a profound 45-day policy for Elite Plus members. This time frame is very similar to other major retailers whose policies range between 15-30 days. As I mentioned earlier, we do want to address and rectify customer's return and exchange transactions if concerns arise, so I ask that you send us an email to ReviewSupport@bestbuy.com. Please note this is a time-sensitive matter, so I hope to hear from you soon. Kind Regards, Bri Best Buy Support

Hi Chanda, Our location always encourages customers to voice their recent visit, so we appreciate yours. I know it can be frustrating when you're not satisfied with the service you're receiving. Here at our Burlington location, we want you to feel comfortable with our assistance, and confident that we're not being overbearing. The non-biased opinions we present you should entail you trusting us that we're remaining mindful of your wishes of what you want and not selling you products you don't need. Therefore, I encourage you to inform our store's leadership at the moment when you have concerns about our demeanor. Any in-store feedback you can provide our leadership will help us address behavior that may need correcting. Thanks for shopping with us. Kind Regards, Bri Best Buy Support