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Best Buy Glen Allen
9901 Brook Rd
Glen Allen, VA 23059
Services Offered
Geek Squad Services
Apple Shop
Windows Store
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
More to Explore
Frequently Asked Questions About Best Buy Glen Allen
How do I check product availability at the Glen Allen Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Glen Allen Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Glen Allen stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Glen Allen Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2334 reviews)
tony m
October 14, 2019
1 out of 5
Stood in front of the smart watches, within view of no less than 5 employees, 3 of which were just having a conversation, for 15 minutes before we were offered help. I'll stick to online shopping next time.
Response from Best Buy
October 24, 2019
Hello Tony, thank you for leaving your feedback for our Glen Allen store. It’s troubling to hear you weren’t able to get assistance promptly. Best Buy takes pride in attentive employees providing helpful service, so your review is concerning to see. If your experience doesn’t meet your expectations, we encourage you to work with store leadership, who can address your concerns on the spot. If you would like to share more information on what transpired, you can email us at ReviewSupport@bestbuy.com. Your insight is valuable to us, and we hope to serve you better in the future.
Forrest
Best Buy Support
Savion B
October 11, 2019
2 out of 5
Never buy an hp computer the warranty means absolutely nothing, it randomly stopped showing a signal on my monitor, I sent it out and they wanted 300 to fix the issue, Which was half the price of the warranty, not best buys fault however i did buy it from here.
Response from Best Buy
October 15, 2019
Hello Savion, thank you for sharing your review of our Glen Allen store. I understand how frustrating it is when your product stops working and needs repair. We offer a Geek Squad Protection Plan for most products, which will protect them for up to five years and allow us to repair or replace them if needed. However, if the Geek Squad Protection Plan isn’t purchased within 15 days of purchasing your product, it will only be protected by the warranty the manufacturer has in place. These may not cover all the issues your product may face and can contain additional costs, and typically last only one year. If you would like to learn more about our Geek Squad Plans, please search “Geek Squad Protection” on www.BestBuy.com. If you have additional feedback, you can email us at ReviewSupport@bestbuy.com. We appreciate your choosing Best Buy and hope this information helps in the future.
Forrest
Best Buy Support
Odell M
October 10, 2019
4 out of 5
Very helpful customer service. Needed cables for HDMI and they have just what I needed.
John E
October 08, 2019
5 out of 5
Great Tech, Phones Choice, All-in One even Tech Support through Geeks who do it all including tech for vehicles!