Frequently Asked Questions About Best Buy Round Rock
How do I check product availability at the Round Rock Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Round Rock Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Round Rock stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Round Rock Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3319 reviews)
Andres R
October 15, 2019
5 out of 5
The best! They always acknowledge you for help! Friendly and great service!
Lisa B
October 09, 2019
1 out of 5
Sales staff are extremely misleading; borderline liars. I had to call in after my purchase to "return" a software subscription and was put on hold with 3 different staff. One of them said I need to transfer you and there will be no hold time; I ended up waiting on hold 15 minutes. I have been a card holder for many years and customers deserve better.
Michael L
October 08, 2019
2 out of 5
Poor customer service
Response from Best Buy
October 08, 2019
Hi Michael, thank you for taking the time to review our Round Rock location. Providing exceptional customer service is a cornerstone of Best Buy, and we are concerned to hear your experience didn't reflect that. We strive to improve in all areas of our store, and welcome insights from our customers to help us grow. If you have time, please e-mail me at ReviewSupport@bestbuy.com with any additional details you can provide. We always want our customer's voice to be heard. Thank you for shopping at Best Buy.
Sincerely,
-Ryan
Best Buy Support.