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Best Buy Rivergate
2311 Gallatin Pike N
Madison, TN 37115
Services Offered
Geek Squad Services
Apple Shop
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Samsung Experience Only
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
More to Explore
Frequently Asked Questions About Best Buy Rivergate
How do I check product availability at the Rivergate Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Rivergate Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Rivergate stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Rivergate Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2899 reviews)
Kim B
October 16, 2019
3 out of 5
Went looking for camera supplies. Don't seem to order them much. Had a lot of empty shelves and people didn't know when they were getting any in. Store was clean.
Response from Best Buy
October 23, 2019
Hi Kim,
Thanks for shopping in our Madison location and for providing your feedback. It’s great to hear that our store was well maintained and clean during your visit. I know it can be disappointing when you don’t find what you’re looking for when you shop. At Best Buy, we want to offer our customers the best selection of the latest tech. If you’re looking for something specific, please let one of our Blue Shirts know, and we can look to see if it can be ordered. Also, you can find many cameras and accessories on BestBuy.com that can be shipped to your home or set for Store Pickup. If there is anything I can assist with, please email me at ReviewSupport@bestbuy.com. Thanks again for reviewing our store. We look forward to your next visit.
-Josh
Best Buy Support
Christina L
October 15, 2019
3 out of 5
The store is nice and clean and staff was helpful.
Response from Best Buy
October 15, 2019
Hi Christina,
Thanks for shopping in our Madison location and providing your feedback. It’s great to hear that you’ve enjoyed our store and that our staff have been helpful when you visit. I know how important it is to receive good customer service when you shop. At Best Buy, we always want to provide a world-class shopping experience for our customers. Based on your rating, it sounds like we might have some room to improve. If you’d like to provide additional feedback as to how we can be better, please email me at ReviewSupport@bestbuy.com. Thanks again for letting us know how we’re doing. We look forward to your next visit.
-Josh
Best Buy Support
Julia J
October 14, 2019
5 out of 5
Music and Cell phone for my Grandkids 😁
Monica R
October 13, 2019
5 out of 5
Very helpful and friendly staff. Accidentally left a cord behind and they were able to point us to a replacement quickly, smiling the whole time, despite a slightly grouchy customer 😉