Frequently Asked Questions About Best Buy Scranton
How do I check product availability at the Scranton Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Scranton Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Scranton stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Scranton Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2426 reviews)
Gina M
October 15, 2019
5 out of 5
Great Bosch dishwasher inventory, better than I hoped for.
Frank D
October 15, 2019
3 out of 5
Has become too pricey. Went in and mystery shopped for a particular Bose item and the sales "expert" had no clue what I was talking about, even though it is a new item available and being sold online at Best Buy as a pre-order and didn't know about another product that he had to check their website for a description.
Deborah P
October 14, 2019
5 out of 5
Very helpful staff. Went above and beyond to set up my new phone.
William M
October 13, 2019
3 out of 5
It's a nice store
Response from Best Buy
October 15, 2019
Hello William,
Best Buy appreciates your review on our Dickson location. Our goal is to provide a world-class experience. We are always looking for how we can improve ourselves in the future, and your feedback is important to us. If there’s something specific we can do to improve, leave us another review or send us an e-mail to ReviewSupport@bestbuy.com mentioning my name, Jimmy. Thank you for choosing Best Buy, and we look forward to your next visit.
Sincerely,
Jimmy
Best Buy Support