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Best Buy Lancaster
1645 River Valley Cir N
Lancaster, OH 43130
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Hearing Solutions Center
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Lancaster
How do I check product availability at the Lancaster Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lancaster Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lancaster stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lancaster Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1584 reviews)
Ryan T
October 14, 2019
3 out of 5
Good customer service but selection has gone down hill a bit in recent years.
Response from Best Buy
October 15, 2019
Hello Aspect,
Best Buy values your feedback on our Lancaster location. It's great to hear that you got good service. Though, we know it’s also important to have a good selection as well. Our goal is to have a wide selection of products that suit our customer’s needs. Your feedback is appreciated, and if you’re unsure if a store has an item or not, you can always check on BestBuy.com. You can order an item for Store Pickup, and we’ll bring it to the front for you or let you know if it’s no longer available. Thank you for choosing Best Buy, and we look forward to your next visit.
Sincerely,
Jimmy
Best Buy Support
Carol C
October 07, 2019
4 out of 5
Good experience. Staff very good knowledgeable.
Bobby T
October 07, 2019
3 out of 5
The guys here knew exactly jack squat about the TVs they're selling, but at least they were friendly and the price was decent.
Kristen F
October 07, 2019
1 out of 5
I would give this store less than one star if I could!
Ignored by sales staff although there are many wondering around! I told one clerk that I needed help with televisions...he just said “there should be someone back there”...then just wondered off. I waited another 8 minutes then gave up!
I suppose they wonder what they lose customers to Amazon!