Frequently Asked Questions About Best Buy Colerain
How do I check product availability at the Colerain Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Colerain Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Colerain stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Colerain Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2357 reviews)
Marcus L
October 13, 2019
1 out of 5
Poor customer service. I went in to buy a new portable speaker. I had to nearly beg someone for assistance. The display of the model that I wanted to purchase was broken. The Bluetooth didn’t work. So asked if there was a way to plug my phone into the speaker before purchasing it. The answer was a simple “no”. The sales rep was neither friendly nor helpful. I will be spending my money elsewhere!
Response from Best Buy
October 14, 2019
Hello Marcus,
Best Buy appreciates your review on our location in Cincinnati. We strive for world-class service, and it can be upsetting if we don’t deliver that. If service isn’t up to par, you could talk with our store’s leadership. They can address concerns like this right away in the store. We value your feedback as it’s important for us to improve. Thank you for shopping with Best Buy, and we hope to see you again.
Sincerely,
Jimmy
Best Buy Support
Lisa E
October 12, 2019
4 out of 5
My husband likes the Service 😊
George H
October 11, 2019
4 out of 5
Customer service wss friendly and engaging
A S
October 09, 2019
1 out of 5
It's the service I've grown to expect from big box stores
Response from Best Buy
October 11, 2019
Hello Soaper,
Best Buy appreciates your review on our Cincinnati location. We strive to provide a world-class experience, and your feedback is important. If there’s something specific we can do to improve, let us know by leaving another review or talking with our store’s leadership. Thank you for shopping with Best Buy, and we hope to see you again.
Sincerely,
Jimmy
Best Buy Support