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Best Buy Upper West Side (62nd And Broadway)

4.1
(5073 reviews)
1880 Broadway
New York, NY 10023
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Recent Reviews

4.1
(5073 reviews)
Natalio Y
October 17, 2019
3 out of 5
Muy mal atendido por sus empleados, compré porque el precio era bueno, pero la atención, una vergüenza. Muy ocupados los empleados con sus teléfonos !! Tenía miedo de molestarlos en su supuesto horario de trabajo.
Lianne R
October 17, 2019
1 out of 5
Super disappointing customer service. I purchased a phone last week for pickup on Sunday 10/13 because it was only in stock at the Jersey City store. I called ahead Sunday and was told to wait for an email. I keep calling and only get phone hub people, never anyone at the actual store. I've been told I need to go back to the store to "request a transfer." I had to go to the store already to buy it because the online system wouldn't let me check out and I was told to go in. Unbelievable this wasn't done when I already was at the store and paid for the phone. The employee who ran my credit card knew it was coming from Jersey City. There's no other customer service number, I wait on hold every single time for 20 to 30 minutes. I will have to find time go to the store for the 3rd time to request a transfer for a phone they already knew was being transferred.
Response from Best Buy
October 17, 2019
Hi Lianne – thank you for shopping with Best Buy for your cell phone needs and sharing this review with us. We know how important it is to deliver an easy and convenient shopping experience, so I’m concerned to hear about these issues. I know I would be frustrated if I were in your shoes. I’d like to address this further with you offline and help make sure you get the new phone you ordered. If you’re able to, please reach out to me at ReviewSupport@bestbuy.com so I can assist. We’re also always looking for ways to identify our opportunities and improve the way we serve our customers, so your feedback is appreciated. I appreciate your time and hope to hear from you soon. -Caleb Best Buy Support
Manish M
October 16, 2019
5 out of 5
Best place to buy electronics
Kash
October 15, 2019
1 out of 5
Employees seemed like they were either busy eating or being on their cell, they don't seem like they care about the customers, i finally had to seek someone out to get help.
Response from Best Buy
October 17, 2019
Hi Kash – thank you for visiting the 62nd & Broadway Best Buy and sharing this review. I know how frustrating it can be to feel ignored when you could use some help. At Best Buy, you should expect attentive and engaging service, and what you’ve shared doesn’t live up to our standards. In the future, we encourage you to speak with a store leader if your experience doesn’t meet these expectations so we can address the concern immediately. Additionally, if you’d like to share more details regarding this visit, I invite you to reach out to me via e-mail at ReviewSupport@bestbuy.com. Your feedback is important to us as we know it’s crucial to identify our opportunities and learn from them. We appreciate you shopping with Best Buy. -Caleb Best Buy Support

About Best Buy Upper West Side (62nd And Broadway)

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