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Services Offered
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Frequently Asked Questions About Best Buy Bronx Riverdale
How do I check product availability at the Bronx Riverdale Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Bronx Riverdale Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Bronx Riverdale stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Bronx Riverdale Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(363 reviews)
Jacquelynn B
August 29, 2024
1 out of 5
Never order delivery from Best Buy - they use a terrible crowd sourced company called Roadie. Roadie tried to deliver a package from Best Buy at midnight when the office was closed and then sent our package back to Best Buy and processed a return without attempting delivery a second time.
I tried to contact customer service of both Best Buy and Roadie. Best Buy refused to do anything but offer a refund and would not try to ship a replacement package. They then gave me a link to the Roadie website and told me to figure it out myself.
Then Roadie's virtual assistant is the most poorly designed AI bot that will never connect you to a live agent even though it says it will. It will just ask you the same questions 10x over and then send you to the same unhelpful links. They do not have actual customer service agents and will not help you.
Response from Best Buy
August 29, 2024
Hi there, Jacquelynn,
Thanks for taking the time to leave a review here on Google. I can certainly understand wanting support with shipping on your order. This is far from the feedback that we strive to hear from our customers.
If you require additional assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #64133373” when reaching out on social media.
Regards,
^Ravi
Elvis D
August 24, 2024
5 out of 5
Bravo!!!!Well staffed and they are very attentive and know their stuff. good job guys, I'll be sending more people 2 shop their soon and for good. tremendo staff, Bien profesionales y atento al cliente. Les deseo mucho exito a todos.
Teudy S
August 23, 2024
5 out of 5
Good service
Kai T
August 20, 2024
1 out of 5
Best Buy really needs to train their Geek Squad better. It seems its always a waste of time going to the NYC and neighboring stores when it comes to Open Box items. Wasted another trip to pick up a Yoga 2-in-1 in Excellent Condition. Got there and the thing was missing its box, docs, included case, stylus. Only thing included was AC adapter. Bottom of laptop had sticker residue all over. Manufacture date shows the laptop is 1.42 years old. Thing should be marked Fair, not Excellent. Returned it immediately, didn't even leave the counter!!!
Response from Best Buy
August 21, 2024
Hi, Kai,
Thank you for taking the time to share this review here, although we hate to hear you come across issues when purchasing open items from our locations. We would like to ensure your feedback is formally documented on a Corporate level for internal review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64097356. We look forward to hearing from you!
Regards,
^Katie