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Best Buy Matthews
2109 Matthews Township Pkwy
Matthews, NC 28105
Services Offered
Geek Squad Services
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Samsung Experience Shop- Samsung Experience Only
Apple Authorized Service Provider
Trade-In
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Matthews
How do I check product availability at the Matthews Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Matthews stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Matthews Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2457 reviews)
noneya b
October 16, 2019
5 out of 5
You go here for affordable electronics.
Kieta R
October 13, 2019
5 out of 5
Great customer service. The staff was friendly and available.
Patrick I
October 13, 2019
3 out of 5
Best buy is a shell of its former self. There arent many products in the store, it's basically a glorified version of Walmart's electronic section.
Response from Best Buy
October 16, 2019
Hello Patrick, thank you for sharing your review of our Matthews store. I understand the frustration caused when a store doesn’t have the products you need in stock. While our stores may carry a limited selection due to physical space constraints, we have a much larger selection online at www.BestBuy.com. After purchasing your products online, you can select to have them shipped right to your home, or have your order set for Store Pickup. Store Pickup orders are usually ready in as little as an hour. If you have additional questions or concerns, you can email us at ReviewSupport@bestbuy.com. Your feedback is appreciated, and we hope to see you again soon.
Forrest
Best Buy Support
Omar
October 12, 2019
4 out of 5
was able to exchange my purchase for the one I wanted. good costumer service. in the end very happy with my purchase and where I bought it.