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Best Buy Concord Mills
8210 Concord Mills Blvd
Concord, NC 28027
Services Offered
Geek Squad Services
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Samsung Experience Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Concord Mills
How do I check product availability at the Concord Mills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Concord Mills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Concord Mills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Concord Mills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4056 reviews)
Bob N
October 16, 2019
5 out of 5
Nice selection of TV's
AnNoor
October 16, 2019
5 out of 5
Good things happen here
Sadia
October 16, 2019
1 out of 5
I bought this wristband twice in one year-Fitbit - Classic Wristband for Fitbit Alta / Alta HR Activity Trackers - Large - Fuchsia
Both times it malfunctioned. It will keep coming off whenever i wear it and when i called the Best-Buy store, they said it is passed 30days so we can’t help you. I won’t spend another $30 ever again.
Response from Best Buy
October 17, 2019
Hello Sahabiya, thank you for your review of our Concord store. I understand your frustration with your product not working as intended, as I’ve experienced similar situations. Best Buy offers our 15-day Return & Exchange promise for most products, in case you don’t like it or you have an issue with it. This time frame is even longer for My Best Buy Elite and Elite Plus members. We follow our return policy closely, though any exceptions made are at our store leadership’s discretion. You can find the full details of our Return & Exchange Promise at www.BestBuy.com/returns. Outside of our return period, we recommend reaching out to the manufacturer for further assistance. If you have additional feedback you would like to share, you can email us at ReviewSupport@bestbuy.com. We appreciate your insight and hope to see you again soon.
Forrest
Best Buy Support
Crazy S
October 13, 2019
2 out of 5
Again, look at stuff here then ordered on Amazon at a fraction of the cost
Response from Best Buy
October 15, 2019
Hello Seaba33 Swimming Hole, thank you for sharing your review with our Concord store. I am also on the lookout for the lowest prices, so I understand how important it is to get the best deals on your products. Best Buy prides itself on providing the newest technology at the best price, so we stand behind our Price Match Guarantee to ensure you get a great deal. If you find a product listed on Amazon for a lower price, we will match their price, as long as it is shipped from and sold by Amazon and not a third-party. Our Price Match Guarantee works for other key online and local retailers, and you can read more about this by visiting www.BestBuy.com/pricematch. If you have additional concerns or feedback, please email us at ReviewSupport@bestbuy.com. We appreciate your insight and look forward to seeing you again soon.
Forrest
Best Buy Support