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Best Buy Midtown Charlotte
1055 Metropolitan Ave
Charlotte, NC 28204
Services Offered
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Midtown Charlotte
How do I check product availability at the Midtown Charlotte Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Midtown Charlotte Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Midtown Charlotte stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Midtown Charlotte Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2165 reviews)
Rhett M
October 16, 2019
1 out of 5
All this staff... Counted 21 associates on the floor, most asking if I need help. 1 cashier with a line of six customers. Seriously? This is poor store management defined. No Best Buy I'm afraid you need help. And people wonder why big box stores are going out of business. If you must shop at this business save yourself time (you don't get that back) and go online. Happy holidays :)
Myron M
October 16, 2019
1 out of 5
Working with Best Buy Geek Squad was awful!!!
Had an remote start installed 6 months ago, it stopped working. Went online made an appointment, got to store and manager said they didn’t have anyone on staff to look at it , mind you, this Is after having an appointment. Why are you still allowed to make an appointment at an store that doesn’t have someone to there that works on the needs, indicated. Made another appointment at Metropolitan location uptown Charlotte. Got there time they said they didn’t have my reservation, keep in mind I have the confirmation email on my cell while I’m talking to them. The guy at Geek Squad customer service didn’t only have an dry attitude but was very unprofessional.Finally another associate walked by and she saw me standing there and took the time to find out what I needed and got me where I needed to be. It’s funny how it’s easy for them to sell you something, but You get the run around trying to get an answer or Problem solved. Will never use them again. Ashamed that Best Buy condones such practices. I will be taking my business elsewhere, but if their Management is like their customer service, they probably don’t care anyway.
CReDeZign A
October 16, 2019
2 out of 5
I was not happy with my experience, customer service was not helpful to much socializing with each. Greeter was find..
Response from Best Buy
October 17, 2019
Hello CReDeZign Artisan Selena, thank you for your review of our Charlotte store. I know how frustrating it is when you don’t receive the customer service you expect. It’s troubling to see that our Blue Shirts did not provide the world-class service you’d expect from best buy. If your experience doesn’t live up to your standards, we encourage you to work with store leadership, who can address your concerns in-the-moment. If you would like to share more information or discuss this further, please email us at ReviewSupport@bestbuy.com. Your feedback is important to us, and we hope to serve you better in the future.
Forrest
Best Buy Support
Mrugesh V
October 07, 2019
5 out of 5
I often goto this Best buy as it nearby my place. I love the friendliness of the staff there always super helpful and nice. The only thing I dont like and has to goto other best buy is it's a small store with less items on display. Ll