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Frequently Asked Questions About Best Buy Jefferson City

How do I check product availability at the Jefferson City Best Buy?
How do I check my order status?
My local Jefferson City Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Jefferson City stores’ holiday hours?

Recent Reviews

3.9
(1111 reviews)
lorie w
October 15, 2019
1 out of 5
I feel Best Buy deserves this one star. Two weeks ago I took my phone in to be sent to apple for service. I was informed it would be 7-9 business days before I received my phone which was not a big deal. But my phone has been sitting at Best Buy since October 5th. The man who took my phone never got a call back number or anything. I was told my phone would be mailed to my house, which was totally fine. I had someone at my house everyday to wait and nothing. I finally called apple thinking it was a them issue and turns out it was Best Buy. Best Buy never called or tried to contact me in anyway. They messed up the shipping and instead of it being sent to my house it was sent to the store. I have never had any issues with Best Buy but this is unacceptable. I hope to not have this issue in the future.
Response from Best Buy
October 17, 2019
Hello Lorie, thank you for sharing your Geek Squad service experience you encountered at our Jefferson City location. Customer service is imperative to us, and how we show up to our customers is critical to our business. We are concerned that our world-class customer service was not evident and believe there might have been some misunderstandings that might have occurred with your phone service repair. At Best Buy, we aim to serve you and work to improve areas we may lack. We recommend you speak with the store leadership when you encounter similar situations in the future. Our managers will address the customer service concern immediately, resulting in a better experience. Additionally, if you don’t mind, we would like you to email us at ReviewSupport@bestbuy.com to get further detail of your experience. You mentioned you have never had issues with Best Buy, and we want to correct it. Our partnership with you can help us improve future services, so we are looking forward to working with you. Thank you for bringing this to our attention, and have a good day. Best Regards, Edith Best Buy Support
Todd L
October 12, 2019
5 out of 5
Great, thanks for not leaving the decices stranded.
Tina S
October 11, 2019
4 out of 5
The gentleman at the door was exceptional!
Jack A
October 04, 2019
5 out of 5
Was friendly and very helpful...

About Best Buy Jefferson City

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