Frequently Asked Questions About Best Buy Westland
How do I check product availability at the Westland Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Westland Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Westland stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Westland Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(4518 reviews)
Bboy L
October 17, 2019
4 out of 5
Its cool
Della J
October 14, 2019
1 out of 5
Your security guard shoved a man... and left him there to sleep. What kind of show are you people running
Response from Best Buy
October 14, 2019
Hi Della, we appreciate you sharing this with us. At Best Buy, we believe in providing a welcoming shopping environment with employees who act with respect and integrity. As the behavior you’ve described does not align with our values. We take matters like this seriously and would like to gain a better understanding of the situation. If you have time, please e-mail me (Alex) at ReviewSupport@bestbuy.com with any additional details you can provide. Thank you for sharing this feedback and being a valued Best Buy customer.
Alex
Best Buy Support
Shane H
October 14, 2019
1 out of 5
I witnessed your security guard assault a customer yesterday in the parking lot after forcing a customer to leave the store. Who does this !?
Response from Best Buy
October 14, 2019
Hi Shane, we appreciate you sharing this with us. At Best Buy, we believe in providing a welcoming shopping environment with employees who act with respect and integrity. As the behavior you’ve described does not align with our values. We take matters like this seriously and would like to gain a better understanding of the situation. If you have time, please e-mail me (Alex) at ReviewSupport@bestbuy.com with any additional details you can provide. Thank you for sharing this feedback and being a valued Best Buy customer.
Alex
Best Buy Support
Sarah S
October 13, 2019
1 out of 5
Stood around for 10 minutes hoping someone would help us purchase a desktop and a laptop computer but nothing. No assistance despite multiple workers being available.
Response from Best Buy
October 14, 2019
Hi Sarah, thank you for sharing this review. I can understand how frustrating it is to get no help. I have also been in that situation. At Best Buy, we strive for our Blue Shirts to be engaged and readily available to help our customers. If you ever feel the service you’re receiving isn’t up to our standards, we encourage you to reach out to a store leader. This allows us to address your concerns immediately. We appreciate your shopping with Best Buy and hope to see you again soon.
Alex
Best Buy Support