Best Buy College Park

It has a little bit of everything when it comes to tech. I've been shopping at Best Buy for over 25 years.

Poor customer service

I made an appointment with Geek Squad to replace my iPhone battery one week ahead. But they told me right before my appointment that they don't have a technician available for in-store repairs. Then I'm extremely confused why they initially scheduled this appointment. This is NOT professional at all and unfair to a Best Buy customer.

Please avoid this Best Buy if you are a minority. The way the female manager tries to add made up obstacles in order to 1 not return an iterm, 2 price match an item. I was doing an upgrade from a cheaper GPU to a more expensive GPU. She was willing to let $600 walk out of the Door because she made a rule about "Prime" members get a special item so she won't price match. I proceeded to tell her that microcenter a local store had the same GPU for that price. Microcenter website showed 8 items in stock at the Rockville location. She proceeded to say that because it wasn't available online it can't be price match. It's a local store and they HAVE 8 in stock. So I proceed to tell her that I could easily go to the microcenter in Rockville but I have a Best Buy Card and want to use and I wouldn't be here if any other Best Buy store had the GPU. I tell her to log into Amazon without being a "PRIME" member and she proceeds to say even if you log off in your phone it will still think you are PRIME. I tell her to please look around there's plenty of computers to log into Amazon and check. She continues to mumble ignorant things out of her mouth trying to avoid the price match. This whole time the sales rep guy couldn't be more nicer and helpful. And he logs into his phone and check. In plenty other Best Buys they log in and that's enough but this person was just focus on treating minority people with hate. I'm pretty sure if it was a lighter color she wouldn't had been this dismissive and not caring about the sale. I almost go on the phone with corporate, it was an overall terrible time. I don't get why some stores in minority heavy population treat their customers as if their money isn't the same as any other person's money. I will definitely avoid to shop at this store and I hope Corporate gets a whiff because I will be definitely getting in contact with them, I'm a silver premier member.