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Best Buy St. Matthews

5085 Shelbyville Rd
Louisville, KY 40207
(502) 259-9577
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Frequently Asked Questions About Best Buy St. Matthews

How do I check product availability at the St. Matthews Best Buy?
How do I check my order status?
My local St. Matthews Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy St. Matthews stores’ holiday hours?

Recent Reviews

4.1
(4757 reviews)
AJ H
October 16, 2019
3 out of 5
Well... It took them a good while to find the right person for the right department, but when they finally did I think that she steered me in the right direction. I got the Bose headphones, over the Sony's that they suggested. Well, the manager had suggested I bought some Sony's. I guess we'll see how they turn out I will adjust the review
Response from Best Buy
October 17, 2019
Hello Alex, Best Buy appreciates your review on our Louisville location. It’s good to hear that you got the help you needed and I hope you like your new headphones. If you do have any issues, talk with store leadership or send us an e-mail to ReviewSupport@bestbuy.com mentioning my name, Jimmy, I would be happy to help however I can. Thank you for choosing Best Buy, and we hope to see you again sometime. Sincerely, Jimmy Best Buy Support
Jose H
October 16, 2019
5 out of 5
Great place and well trained staff
Mi c
October 16, 2019
5 out of 5
Great customer service
D K
October 14, 2019
4 out of 5
Went in to see Geek Squad and they were great. The floor person though was on their phone and I think either didn't know much about laptops or just really didn't care about customers.

About Best Buy St. Matthews

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