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Best Buy Topeka

1600 SW Wanamaker Rd
Topeka, KS 66604
(785) 272-0502
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Frequently Asked Questions About Best Buy Topeka

How do I check product availability at the Topeka Best Buy?
How do I check my order status?
My local Topeka Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Topeka stores’ holiday hours?

Recent Reviews

4.0
(1917 reviews)
Scott C
October 05, 2019
5 out of 5
This store has everything you want in electronics. Fast and friendly, staff is extremely helpful as well.
Gary J
October 04, 2019
2 out of 5
No one would help me they walk around me like I wasn't there so you lost a sale boss speaker.all the young man said sorry
Construction P
October 04, 2019
1 out of 5
You call in and they tell you that they can not tell you what they have in stock...they tell you that you have to go online to find out what they have in the store even though the store itself can not tell you what they have in stock. you go online, then go to the store and show them that it says they have one in stock and they tell you that the online info is not correct????????????? WHAT IS THE POINT OF ALL OF THIS IF NONE OF THE STAFF CAN TELL YOU WHAT THEY HAVE AND THE ONLINE INFO IS WRONG ACCORDING TO THE SAME PEOPLE WHO TOLD YOU TO GO ONLINE?!?!?!??!!??!?!?!?!?!?!?!?!?!?!?!?!?!?
Sue M
September 28, 2019
3 out of 5
Always had good experiences until last night. Looking to upgrade my Apple watch to the new Series 5. Apparently, Best Buy doesn't get any comp off Apple products? Not one person came back to see if they could help me while I was back there for half hour! Hardly anyone in the store either. Maybe no one knows about Apple products? I'm sure I can find some place that will take my dollars. Best Buy lost a sale. Possibly several. I'll be upgrading my phone soon. I've always gone through them because I liked service better but it's not looking so great anymore.
Response from Best Buy
October 02, 2019
Hello Sue, thank you for sharing your experience. Customer service is pivotal to our success, and we want to make sure you receive our world-class service when you are in our Topeka location. We are disappointed your recent visit was not at the five-star level we have previously provided. Regarding, the knowledge of our store employees, we work hard in training them on the products we carry. Our Blue Shirts are all well equipped to answer questions on all our products. However, with what you shared that was not your case, and for that, we extend our apology. We know your time is valuable and we want to make sure we utilize it adequately when you are shopping with us. Also, when you have insights or concerns, we encourage you to seek a manager to have them addressed immediately. We are aware there are areas of improvement we need to work on and reviews such as yours, help direct the change. Thank you, Sue, for your feedback, and we hope to see you again soon. Best Regards, Edith Best Buy Support

About Best Buy Topeka

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