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Best Buy Overland Park
11525 Metcalf Ave
Overland Park, KS 66210
Services Offered
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More to Explore
Frequently Asked Questions About Best Buy Overland Park
How do I check product availability at the Overland Park Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Overland Park Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Overland Park stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Overland Park Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(3155 reviews)
Stephen D
October 16, 2019
5 out of 5
Good Electronics! Excellent Staff!
VGMrawk
October 15, 2019
1 out of 5
High prices, horrible atmosphere. No desire to come back.
Response from Best Buy
October 16, 2019
Hi VGMrawk, thank you for sharing your experience of our Overland Park location. At Best Buy, we work hard, making sure our employees are ready, attentive, and professional in helping our customers. Regarding our high prices, we do have a solution to help ease the concern of our prices. Our Price Match Guarantee allows us to match the product prices of key online and local competitors. You can find more about this guarantee here: www.BestBuy.com/pricematch. We hope this provides you with some assurance of our commitment regarding the importance of price at Best Buy. We noticed you visited several of our stores in the area with similar reviews. If you would like to email us at ReviewSupport@bestbuy.com, we can better address your situation. Thank you again for the feedback, and looking forward to working with you.
Best Regards,
Edith
Best Buy Support
Tina M
October 13, 2019
3 out of 5
If it weren't for the customer service in electronics, I would rate this store with 5 stars.
Response from Best Buy
October 14, 2019
Hello Tina, thank you for sharing your thoughts during your recent visit to our Overland Park location. Customer service is what Best Buy stands for, and we aim to provide a friendly, attentive service when you come into our stores. Your review is disheartening to read, but we are hopeful knowing you would have given us a five-star rating, if not for your encounter with the service in our electronics department. We urge you to speak with our store leaders when you encounter service that is not at our world-class level. Our leaders want to help with any customer service concerns and insights you want to share with us. Tina, thank you for sharing this feedback. We want to see you in our store soon and want to hear about it, so we are looking forward to it. Have a good day.
Best Regards,
Edith
Best Buy Support
logan j
October 12, 2019
5 out of 5
Randy from geeksquad fixed an issue in 2 minutes that apple leawood wouldn't work on. It was removing 2 screws. Thank you Randy, you are a god among men.