Frequently Asked Questions About Best Buy Fort Wayne
How do I check product availability at the Fort Wayne Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fort Wayne Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fort Wayne stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fort Wayne Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3386 reviews)
L. A
October 15, 2019
2 out of 5
Very poor customer service
Response from Best Buy
October 16, 2019
Hello, we appreciate you sharing your review with us. It's upsetting to read your customer experience did not meet your expectations, which I can understand. At Best Buy, we strive to provide each of our new staff members with proper product knowledge and skills to best help our customers promptly. That said, I’d like to invite you to email me (Alex) at ReviewSupport@bestbuy.com with any additional details you can provide. We’re always looking for ways to improve the shopping experience. Thank you for shopping at Best Buy.
Alex
Best Buy Support
jason c
October 15, 2019
1 out of 5
Understaffed , pushy , sales associates , and disheveled store .
Response from Best Buy
October 15, 2019
Hi Jason, thank you for sharing this review with us. It’s always important for me to feel comfortable while shopping, so I understand your frustration. At Best Buy, we take pride in providing expert service to every customer. Our number one goal is always to find the best tech solutions that enrich our customer’s lives. If you ever feel the service being provided is pushy or overbearing, we encourage you to speak with a store leader so your concern can be addressed immediately. I also invite you to email me at ReviewSupport@bestbuy.com if you’d like to share more details about your experience. We appreciate your feedback as we continue to look for ways to improve.
Alex
Best Buy Support
Anthony S
October 14, 2019
2 out of 5
Doesn't handle warrenty service or claims on Samsung phones. You're on your own.
David G
October 12, 2019
5 out of 5
I went to Best Buy to purchase a USB Connector Cord, because I broke mine. They had 4 ft long ones in stock. So I got one.
Price was good. Service was good. Store was clean. I was able to see the store from Coliseum Boulevard.
Parking lot was clean.
All around the visit was a good experience.