Frequently Asked Questions About Best Buy Westfield
How do I check product availability at the Westfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Westfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Westfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Westfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1443 reviews)
Andrew O
October 16, 2019
4 out of 5
The best place to pick something up that you can't wait to buy online.
Erica D
October 08, 2019
5 out of 5
Super nice and helpful people.
Andy G
October 03, 2019
1 out of 5
This is the 2nd time I have used the Geek squad to get my computer fixed. It will definitely be the last. 6 weeks it has taken and no one knows what's going on... Really??
Response from Best Buy
October 03, 2019
Hello Andy, thank you for taking the time to post your review. It's upsetting to hear you have no been given any information about your Geek Squad repair. At Best Buy, we strive to repair and communicate the status of your order as quickly as possible. I can understand the frustration of having to wait over a month. If you have time, please email me (Alex) at ReviewSupport@bestbuy.com, as this can be discussed further. We appreciate your feedback and I hope to hear from you soon.
Alex
Best Buy Support
Sierra D
October 02, 2019
5 out of 5
Had to return old router (ORBI DO NOT BUY) because it didn't work and they guys were very helpful in getting me something else that would work for my home. They are always so nice and helpful.