Tailuma M
October 15, 2019
Buenos precios pero atención de mal gusto
Christopher I
October 15, 2019
I went in to find a Wacom intuos drawing tablet and had a hard time locating it inside the store. Sales floor seemed pretty empty of workers and so I decided to ask customer service for some help. When I asked, 2 men were arguing about who should show me where it is, while I'm standing there thinking, "just point in the general vicinity if you're that lazy just to show me where the product is." Any who, passive-aggressiveness combined with a dry-bone attempt at casual talk made me re-think if I'd rather just not buy it all. 2 stars just because they had what I was looking for. I get that employees have bad days and probably deal with terrible management sometimes, but it's not a good reason to take it out on your customers.
Response from Best Buy
October 17, 2019
Hi Christopher,
Thank you for leaving this review for our Duluth location. I know how impactful it is to experience engaging and helpful service, so I get where you’re coming from. At Best Buy, we strive to be a top-notch tech solutions provider with world-class service. Whenever you feel that we’re not showcasing our great service, we ask you to share your experience with one of your store leaders. They’re able to address your concern right then. If you’d like to share additional feedback or have any questions on this, I invite you to email me (Bob) at ReviewSupport@bestbuy.com. We hope this helps and appreciate you choosing Best Buy.
-Bob
Best Buy Support