Best Buy Menifee

Very helpful and efficient.

Typically an okay spot. But recent experience buying an OLED TV was disappointing. They sold me a TV at new price, when I got home I realized it was an open box and it was missing parts.

My computer was being repaired by Geek Squad. After some time, I received an email stating the device was ready for pickup. I called the store itself to confirm, which they did, and promptly made an appointment and went to the Best Buy store the same day. A male employee greeted me, took my information and searched in his computer for my account. He said that the system showed my computer had not yet arrived. I told him how I confirmed with the store and let him view the email off my cell phone. After suggesting it could just be an error, I asked if he could check for my device in the back to be sure. He refused, relying only on what the system had told him. I became frustrated, having driven 20 miles all the way out there only to have to turn around and go home, not even being absolutely sure my computer wasn't actually there. At this point, I asked to speak to a manager. The employee obliged and I repeated the issue to the manager directly. The manager obliged my original request and went to the back room to see if he could find my device. A minute later, he returns, lo and behold with my laptop in hand. He explained to me that the system did not show my device as being in the store because it had been placed in the wrong spot. This error could have been easily spotted if the original employee had bothered to make sure instead of attempting to send me back home with my device sitting there unclaimed.

Great service, I love the Geek Squad!