Pacific Sales Kitchen & Home Huntington Beach

Was fast and easy thanks Steve

Informative, and expensive

I have purchased many appliances from the store in the past. However I am deeply disappointed with my current purchase. I was sold $1000 electric cooktop, I was told it would be very easy to use . I was shown a picture only on the Internet, the salesman is no longer with the store, I have been trying to return the cooktop because it is very difficult to operate, there are no knobs and consequently you must cycle one through 20 and push an arrow to get to say number 15. I wanted simplicity as my husband has Alzheimer’s . I have called the store now six times. I have left messages, I was told the manager would call me back on three different occasions. I have had no phone calls whatsoever. I did call and say I wanted to return this item during the required 15 day time frame, even though I was told it would cost me $80 to return it, a restocking fee. I agreed to the restocking fee since I had no other recourse. I was just told today after calling again that the manager said it was too late to return it! This was from a pleasant sales girl still have not returned a phone call back. I am 70 years old and it is difficult for me to get to the store.

Excellent Staff! Steve, Rich, the ladies in Plumbing and Cashier Staff were very helpful and Professional! Will recommend this store to everyone I know! Thank you!!