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Best Buy Cerritos
12989 Park Plaza Dr
Cerritos, CA 90703
Services Offered
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Frequently Asked Questions About Best Buy Cerritos
How do I check product availability at the Cerritos Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cerritos Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cerritos stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cerritos Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3222 reviews)
Diego Q
October 16, 2019
1 out of 5
Worse customers services
Debra L
October 11, 2019
5 out of 5
Great service
Wesley B
October 03, 2019
5 out of 5
Goed personeel. Goede service, ik vroeg of ze een bepaald product nog op voorraad hadden en ze gingen meteen aan de slag met zoeken en anders konden ze me nog naar een andere Best buy sturen. Verreweg beter dan sommige mediamarkten waar ik ben geweest.
Jezabel D
October 08, 2019
2 out of 5
No customer service at all
Response from Best Buy
October 10, 2019
Hello Jezabel, thank you for telling us about your recent visit to our Cerritos location. I understand how frustrating it can be to not get the customer service you want while shopping. Our goal is to provide every customer with individualized, knowledgeable, and attentive customer service. We expect our Blue Shirts to be proactively and promptly engaging and helping our customers. It's disappointing to hear you feel you didn't experience this, and I'd like to hear more about your visit to our store. If you have time, I invite you to email me at ReviewSupport@bestbuy.com. Any additional information you can provide will help us address any behavior that needs correcting. Thank you again for your review, and I look forward to hearing more from you.
Regards,
Miller
Best Buy Support