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Best Buy Surprise
13711 W Bell Rd
Surprise, AZ 85374
Services Offered
Geek Squad Services
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Surprise
How do I check product availability at the Surprise Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Surprise Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Surprise stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Surprise Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2302 reviews)
Alyse W
October 11, 2019
3 out of 5
Do your own research first! You'll only receive the information the staff thinks you want to hear.
Response from Best Buy
October 15, 2019
Hello Alyse, thank you for telling us about your recent visit to our Surprise location. I understand how frustrating it can be to not get the honest and helpful customer service you want while shopping. Our goal is to provide every customer with individualized, knowledgeable, and honest customer service. We expect our Blue Shirts to operate honestly while working with our customers and provide them the correct answers they need. It's disappointing to hear you feel you didn't experience this, and I'd like to hear more about your visit to our store. If you have time, I invite you to email me at ReviewSupport@bestbuy.com. Any additional information you can provide will help us address any behavior that needs correcting. Thank you again for your review, and I look forward to hearing more from you.
Best Regards,
Miller
Best Buy Support
Damian H
October 10, 2019
5 out of 5
Seriously, is there EVER a bad time to go to Best Buy? Methinks not!
Maryon G
October 10, 2019
4 out of 5
Good service but had a long wait
Lisa M
October 06, 2019
5 out of 5
Fast, friendly, and helpful staff.