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Best Buy Flagstaff
5005 E Marketplace Dr
Flagstaff, AZ 86004
Services Offered
Geek Squad Services
Apple Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Google Home Experience
Amazon Alexa Experience
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Flagstaff
How do I check product availability at the Flagstaff Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Flagstaff Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Flagstaff stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Flagstaff Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1839 reviews)
Andrew T
October 15, 2019
3 out of 5
Best Buy is okay as a consumer electronics store
Response from Best Buy
October 15, 2019
Hello Andrew, thank you for the review of our Flagstaff Best Buy. We always aim to provide our customers with individualized service in an energizing and friendly environment. If you have more information you would like to share, I invite you to email me at ReviewSupport@bestbuy.com. Any specific feedback you provide us goes a long way to improving the shopping experience in our store. Thank you again for your review, and we look forward to your next visit.
Best Regards,
Miller
Best Buy Support
Carl P
October 08, 2019
1 out of 5
The most frustrating phone system I've ever encountered. Impossible to talk to someone who is physically in the store. If you want to check product availability you need to have the number for the product from their website. If I'm going to go look up the number on the website why in the world would I need to call after. Why even have a physical location if you aren't going to provide physical location services. Was trying to call real quick to see if they have something in stock so that I can drive down and spend 400$ at their store, but they spent thousands of dollars to develop a phone system in order to make that impossible for me to do. Amazon here I come, I guess physical stores are dead after all
Response from Best Buy
October 09, 2019
Hello Carl, thank you for sharing your Flagstaff Best Buy phone experience. Our goal at Best Buy is to provide timely and professional service, both in-person and over-the-phone. I've experienced similar service, and I can understand your frustration. We do require the SKU number so that we can more easily identify what item it is you are looking for. This lets us search our system quickly to provide you an answer. If you want to share more about your phone experience, I invite you to email me at ReviewSupport@bestbuy.com. We sincerely appreciate your patience, and we hope this information helps enhance your future experiences. Thank you again for your review and have a good day.
Best Regards,
Miller
Best Buy Support
Rudolph S
October 03, 2019
1 out of 5
We got not help, we are very disappointed! But this is how we have been treaded in the past!
Response from Best Buy
October 04, 2019
Hello Rudolph, thank you for telling us about your recent visit to our Flagstaff location. I understand how frustrating it can be to not get the customer service you want while shopping. Our goal is to provide every customer with individualized, knowledgeable, and friendly customer service. We expect our Blue Shirts to be proactively engaging with our customers. It's disappointing to hear you feel you didn't experience this, and I'd like to hear more about your visits to our store. If you have time, I invite you to email me at ReviewSupport@bestbuy.com. Any additional information you can provide will help us address any behavior that needs correcting. Thank you again for your review, and we look forward to your next visit.
Best Regards,
Miller
Best Buy Support
Rachael S
September 28, 2019
3 out of 5
It's a big store with a little merchAndise. Disappointed in the selection.
Response from Best Buy
October 01, 2019
Hello Rachael, thank you for taking the time to tell us about your recent visit to our Flagstaff location. I understand how frustrating it can be shopping when the item you need isn't in the store. We pride ourselves on offering the latest and greatest technology, and its disappointing you didn't like our selection. To work around the limited capacity of our stores, we offer shipping to your home and free Store Pickup. These options allow us to get you the items you need as fast as possible. On BestBuy.com you can search "shipping" or "pickup" for more information on these options. You can also check the stock of local stores for the times you know what you need. If you have specific questions, I encourage you to email me at ReviewSupport@bestbuy.com. I hope these options help make your shopping experience easier with Best Buy.
Best Regards,
Miller
Best Buy Support