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Best Buy Fort Smith
4195 Phoenix Ave
Fort Smith, AR 72903
Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
Samsung Experience Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Fort Smith
How do I check product availability at the Fort Smith Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Fort Smith Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Fort Smith stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Fort Smith Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2147 reviews)
mike h
October 16, 2019
2 out of 5
Not very knowledgeable on their products. Not like it used to be.
Response from Best Buy
October 17, 2019
Hello Mike, thank you for visiting our Fort Smith location. I understand your displeasure when the service is not at the world-class level you have become accustomed to at Best Buy. We work hard to make sure our employees are knowledgeable about the products in-store and the necessary actions to take when faced with difficulty. With what you shared, it seems we failed and extend our apologies for any inconvenience. In situations like this, we urge you to speak with a store manager, allowing your customer service concerns addressed speedily. If you would like to share more of your experience, I invite you to email me at ReviewSupport@bestbuy.com. Please provide your phone number and any pertinent information in the email. Thank you for voicing your experience, and we await your next visit.
Best Regards,
Edith
Best Buy Support
Trudy R
October 13, 2019
3 out of 5
Didn't have what I needed
Response from Best Buy
October 14, 2019
Hello Trudy, thank you for visiting our store in Fort Smith. Customer service is what Best Buy stands for, and we aim to provide a friendly, attentive service when you come into our stores. On the other hand, we are concerned to hear you were unable to get what you needed in the store. At Best Buy, we aim to carry a wide range of products for our vast customer base. I am aware of what it feels like when the item you want is not available. It can dampen one's day. We have good news; you can visit our website www.BestBuy.com or our mobile app, where you can browse through our plethora of products, to find your needs. Upon locating your product, you can select to have it shipped to your home or set as a Store Pickup. We hope this provides you with future options. Thank you for your time, and we look forward to your next shopping experience.
Best Regards,
Edith
Best Buy Support
Miguel O
October 10, 2019
5 out of 5
Good
Joelony X
October 07, 2019
2 out of 5
About the only reason to still go to Best Buy is for large electronics, appliances, or the occasional convenience item on sale. Amazon has them beat on all small electronics.
However, that is not enough to warrant a low score. I gave this particular Best Buy a low score because of extremely bad management. Multiple times I have tried to purchase something only to find out it wasn't supposed to be put out on the floor yet. A manager took an item OUT OF MY HAND and then called someone over to put them back in the warehouse section. He didn't even apologize and acted like I was trying to pull a fast one.
I also went to buy a movie and it rang up higher at the register. I pointed out that it was on sale according to the tag and when I walked back there with a manager, they removed the tag right in front of me and said that was outdated. I told them they still should honor the price listed. It was not my fault they had the incorrect price. The manager claimed they did not have to honor it. He was condescending about it too. I didn't buy anything.
I have also had employees claim they don't carry an item and then I find it with little effort.
Overall, this is one of the worst Best Buys I've ever been to.